If you are a resident’s insurance adjuster, please contact Jeffrey Jones, York Risk Services Group, Inc. at email@example.com
NW Furniture Bank will furnish an apartment for $75 (resident pick up) and $125 with delivery. Call 253-302-3868 for more info.
Contact Safety Officer Dave Masters to arrange apartment access on the west side of the building, firstname.lastname@example.org or 858-790-4565. Please allow 24 hours for him to respond to your message.
Mail is being held at the Milton Post Office for pickup at 2825 Milton Way
Our contact number (253) 878-5665 is staffed Monday-Friday, 9 am.-5 p.m. Please leave a detailed voicemail after hours and we will return your call.
UPDATED Thursday, January 11, 2018 at 12:30 p.m.
Thank you again for your patience and understanding as we navigate the aftermath of the Alder Ridge Senior Apartments fire. We continue to work diligently with the authorities, remediation and construction professionals in order to clean and repair the facility for future occupancy as expediently as reasonable possible. We regret to inform you that we now believe the facility will remain uninhabitable for the indefinite future. At this time, they have told us we could expect the entire process to take up to nine to twelve months.
We understand that you will need to make alternative living arrangements. Accordingly, we are releasing all residents from their lease agreements. We have processed all security deposits to be returned. If you have supplied an address we will mail it there otherwise it will be onsite with Scott for pickup.
Many have asked about getting their apartment back when Alder opens again. We will attempt to get everyone back to their original apartment if they can return in a reasonable amount of time once Alder Ridge is open. We will be signing new leases and residents will have to requalify for occupancy.
As you are aware, the vast majority of the apartments on the west side of the facility were damaged. If you resided in one of these apartments, we ask that you remove your personal property as soon as is reasonably possible. We are working with Dave Masters to set appointments to remove your items. You will have opportunities to enter to pack and enter on moving day. Please schedule with Dave at email@example.com or 858-790-4565.
Please be advised that the elevator remains inoperable.
Apartments on the east side will also remain closed during the course of the fire remediation. Consequently, residents of apartments on the east side of the building are encouraged to remove their personal property as soon as is reasonably possible. However, because most such apartments are undamaged, Alder Ridge will entertain requests to store personal property on terms agreeable to the resident and Alder Ridge. However, once general construction in the building starts in the next few months it will be locked down and you will not be able to get to those items.
All residents will be permitted to abandon unwanted personal property, which will subsequently be disposed of at no cost to the resident. Residents electing to abandon property will be required to sign our Disposal Authorization and Abandoned Property Release forms.
We will continue to provide relevant information as it becomes available. In the interim, you may contact us at firstname.lastname@example.org or 253-878-5665 with questions or concerns.
UPDATED Wednesday, January 10, 2018 at 8:45 a.m.
Alder Ridge has been a busy place with construction crews and people moving their belongings. Safety Officer Dave Masters has been doing a great job scheduling and coordinating move outs. Please allow him 24 hours to respond to your emails and calls for an appointment. His contact information is email@example.com or 858-790-4565.
You can arrange with Dave a time to pack and another time to move. They just want to reduce the amount of movement in the hallways to consolidated times for safety reasons.
There is now a more permanent wall in the hallway at a slightly different location. The below units need to make appointments with Dave to schedule their moves.
- G1 thru G7 and G10 thru G13
- 101-116 and 131,132,133
- 201-213 and 215, 216, 231, 232, 233
- 301-317 and 331, 332, 333
If your apartment is on the East side of the building (less affected), it is not required to make an appointment for a move out. You will still need to check in with security to gain access to your apartment. At this point the stairs are still the only means for removing your belongings.
The Restoration Management company is asking residents to not park or drive into the front entrance. This is a high traffic area for construction crews.
If you have further questions regarding move outs or if you need additional assistance with finding a new apartment, please continue to call the Alder Ridge number at 253-878-5665 between 9:00 and 5:00 Monday through Friday.
UPDATED Monday, January 8, 2018 at 11:45 a.m.
We can now schedule residents to move their things out from the WEST side of the building. It does need to be scheduled in advance so the crews can schedule a safety person to monitor the movers and remediation crews. To schedule your move out please call Dave Masters 858-790-4565 or email him at firstname.lastname@example.org. The remediation firm doesn’t have the capacity for residents to come and get only a few items, so you need to be ready to move ALL ITEMS from the apartment. If you still need an essential item please call our main number 253-878-5665 or email at email@example.com and Scott will attempt to retrieve your item for pick up.
We are processing all Security Deposits to be returned. If we have supplied a new current address we will mail them to you, otherwise they will be on site with Scott.
A local mover company, The Wright Move (www.pickupandmove.com), has offered a 30% discount for Alder Ridge residents and individual case by case assistance with those in greater financial necessity. If you’d like to call The Wright Move at 253-212-5250 you can get further details.
If you have renters’ insurance Servpro has been offering to assist residents with a move. If your items are damaged or smell they can take them to their cleaning facility and then deliver them to your place of choosing. Their number is 253-896-3000.
UPDATED Thursday, January 4, 2018 at 4:00 p.m.
Our remediation/construction company has been doing more evaluations and having conversations with building officials regarding the restoration of Alder. We were hopeful that we might be able to get the East end of the building reestablished soon but it is looking less and less likely. Due to the location of the fire the main power access was damaged and significant electrical repair must be completed. Additionally, items such as the elevator are inoperable due to the fire damage. We are sad to say that our latest estimate is 6 to 12 months for anyone being able to move back to Alder Ridge.
Due to the length of time that Alder Ridge will be out of service, all residents must remove all personal items from their apartments. If your apartment was damaged in the fire, we will of course waive any abandon property fees but do require that you remove any items you want and sign a form allowing the remediation company to dispose of all remaining personal items.
Due to remediation company work as well as limited stairwell capacity for movers, family, and friends, please note that we will continue to schedule each apartment for move out of furniture or larger items by contacting us at firstname.lastname@example.org or 253-878-5665.
The following apartments remain accessible as per our update on Tuesday, January 2nd. You may personally move small items Monday through Friday 9:00 am to 4:00 pm. You may also schedule access to move larger items including furniture, including weekends.
- All garden level apartments
- First floor apartments from 116 to 132
- Second floor apartments from 216 to 232
- Third floor apartments from 317 to 330
All remaining units are in a work area for the remediation company and as such will only be available via a scheduled complete move out of the apartment. We expect to have access sometime next week and will begin scheduling appointments at that time. Appointments will be available 7 days per week but will be limited in quantity to ensure safety due to limited stairwell capacity. The remediation company is also working to provide access via the lobby to reduce the number of steps required for access. However, note that only the stairwells on the west and east end of the building will be available due to remediation company equipment in the central staircase.
We know that this is not ideal and that it has been stressful. We are sorry for the inconvenience this has caused everyone. We really appreciate all of those who have helped and those that have been so supportive during this difficult time.
UPDATED Tuesday, January 2, 2018 at 9:20 p.m.
We were able to tour the building today with the remediation company and get some updates. It will be some time before the building can be occupied. Due to the fire being in the center of the building many items need to be repaired/rebuilt to make the building functional again, including for the east and garden units. We should have better timelines in the next week or so.
We are able to get access to the east side of the building starting Wednesday but unfortunately it is through the unaffected stairwell on the far east side that opens to the Garden Level on the back of the building. There is NO elevator access at this time. Residents must be able to climb up to four floors to access their apartment and any items moved out must come down this stairwell.
Only the following rooms are available to access to move items:
- All garden level apartments
- First floor units from 116 to 132
- Second Floor Apartments from 216 to 232
- Third Level apartments from 317 to 330
If your apartment is not listed above you will be turned away tomorrow by security.
To access the building you must have a valid picture ID and be present at the property. Please do not send only a friend or family, as we want to ensure it is you getting your items. You must be let into your apartment as all deadbolts were smashed by the fire department during evacuation. Scott will be on site to assist with gaining access. The building will only be available 9:00 am to 4:00 pm Monday through Friday. Please try to limit your visit to smaller personal items, as there will be many people using the stairwell to move their items. If you wish to move furniture or larger items, please contact us as the email or phone number provided below to schedule a move time.
If your apartment is not listed as accessible, you will be turned away from the property. If you need essentials items from your apartment, please email us at email@example.com or leave a message at 253-878-5665 and we will call you when staff has accessed the apartment to retrieve the items. We will continue to provide updates for access as information becomes available.
Those on Section 8 must contact Lyudmila Shornal at King County Housing Authority to meet on a one on one basis. Lyudmila can be reached at 206-214-1335. All Section 8 residents must be reassigned to a new property as Alder Ridge is expected to be impacted for more than 30 days.
UPDATED Monday, January 1, 2018 at 3:00 p.m.
We’ve had the restoration crews working all weekend and they continue today. They’ve made good progress extracting water, picking up the debris, removing carpeting and ceiling tiles and constructing a temporary roof.
We continue to work with the restoration company on a timeline for you to access your apartments. At this time, the Ground Floor units (G1-G17) will be authorized to remove personal belongings on Tuesday January 2nd from 9am to 4pm. Please bring your photo ID to the security guard at the lower entrance to gain access. If you are utilizing movers or friends and family to assist you in this process, please note that you will be required to be present with your photo ID to authorize their access to your apartment.
As we shared in our update yesterday, not everyone will be required to move items out but I know everyone is very anxious to get to their belongings. We are working to make the building safe for your access and will continue to update this website as the timeline for access becomes known.
Thanks again to all the organizations helping out during this time. Especially the City of Milton and the Red Cross. The Milton Activity Center still has items that have been donated and will be open Tuesday from 9:00 to 4:00. The Red Cross also has a support number for those who need it at 253-474-0300 Ext 2.
Thank you again for your patience. The best ways to contact us is through the building number (253) 878-5665 and our contact form CLICK HERE and email firstname.lastname@example.org. We will be providing updates daily, please refer back to this website for the latest information.
UPDATED Saturday, December 30, 2017 at 9:30 a.m.
The restoration company continues to work to restore service to Alder Ridge. The building will continue to be on lockdown through the weekend as they work. We expect to provide an update on Tuesday as to when the building will be accessible for you to pick up additional items.
Apartments in the building fall into three broad categories:
- Unaffected: the apartments may remain as is, with existing furniture and personal items, during restoration.
- Some damage: these apartments will require removal of items to complete restoration of the building.
- Loss to fire: these apartments will first be cleared of debris by the restoration company. Once this work is complete, you will be able to retrieve anything of value before the apartment is cleared.
This is an apartment by apartment situation that is currently being evaluated by the restoration company. We will be reaching out to everyone individually when we have more information to discuss next steps.
We have reached out to everyone from the building to discuss housing. In some cases, local agencies, including the King County House Authority, and local companies are reaching out directly to individuals. At this stage, it is important that each of you moves forward either with the options provided or seek out alternatives to fulfill your needs. While we will continue to monitor messages and clean-up efforts through the weekend, we do not anticipate additional information on housing options until Tuesday due to the holiday weekend.
UPDATED Thursday, December 28, 2017 at 10:15 p.m.
Thursday was a very busy day around Alder Ridge as we delivered essentials from the apartments, continued to clean up and evaluate damage, and worked towards finding more permanent placement. In order to make the building safe and accessible, the remediation company will take over the building on Friday and through the weekend to remove debris and water. During this time, there will be no additional access to the building. Additionally, we know many of you are eager to move out furniture and other personal belongings and we are committed to providing an update on that timeline as soon as we have it available. Please check back on Tuesday for our latest information on building access timelines.
We have received questions about rents and leases. Alder Ridge will not be collecting any rents for the month of January via check or direct debits. If we have helped place you in permanent housing, your rent obligation and any follow up questions should be explained to you there. If you’ve decided to move to another location permanently there is no issue with breaking leases.
For those of you still needing permanent housing, we will continue that work and encourage you to seek out options as well. As we continue to locate housing, we will be in contact directly with each individual. If you have already located housing please leave a message CLICK HERE or email alderinfo@
Thank you again for your patience. Our thoughts are with you during this time and we genuinely appreciate your support. The best ways to contact us is through the building number (253) 878-5665 and our contact form CLICK HERE. We will be providing updates as new information is available on this website.
UPDATED Thursday, December 28, 2017 at 8:30 a.m.
We appreciate everyone’s patience as we negotiate this challenging situation. On Wednesday afternoon the Fire Department released the building back to us and we began the remediation and evaluation process. The main fire damage is in the lobby, attic and third floor to the west. Most of the rooms on the east side of the building (closest to Enchanted Parkway) from the lobby are unaffected except for the first couple. The Garden apartments also appear to be unaffected at this time. The second and first floor rooms on the west side do have some water damage from water dripping down through the floors. Remediation work to begin removing the building fire debris and removing the water will begin immediately. There is a lot of work to be done to return this building to a serviceable state and we will work diligently to complete this process in a safe and timely manner. Although some apartments are almost entirely unaffected they cannot be occupied until we ensure that the entire building is safe to live in, which could take 3 weeks or more. The apartments on the east side of the building will take significantly longer to make safe and repair. We will know more as we progress through the necessary steps.
Please rest assured that we are working to find more permanent housing for you at this time and will be reaching out to you Friday with options. We hope to have things safe by next week so that we can be ready for movers to move items to your more permanent housing. We hope to have more information in the next several days about potential timelines for picking up your belongings and when we might be able to move back to parts of the building.
Please contact your renters insurance carrier to find out the benefits and options available
Vehicles may be collected at the site. Security is on the premises 24/7 to keep the building and items secure.
We believe most all the pets have been accounted for. If you need to collect a pet or have a concern please call our building number.
Thank you again for your patience. Our thoughts are with you during this time and we genuinely appreciate your support. The best ways to contact us is through the building number (253) 878-5665 and our contact form CLICK HERE. We will be providing updates daily, please refer back to this website for the latest information.
We want to send out a tremendous thanks to the following extraordinary organizations, staff, and volunteers:
- The following partners:
- Brannan Park Retirement in Auburn
- El Dorado West in Burien
- Mill Ridge Village in Milton
- All first responders, including the Milton Police Department, East Pierce County and the Pierce County Fire and Police Departments
- The Tacoma Girls 253 Organization, which donated and dropped off comfort/hygiene kits
- The Red Cross
- The City of Milton for their leadership efforts
- The Milton Activity Center which has collected a large amount of essential items for residents
- Mattress Firm in Federal Way for delivering 30 beds
- Alder Ridge staff and their families who have been working tirelessly to ensure that the tenants stay comfortable and have access to their personal items
Donations can be made at any Columbia Bank branch. The account is called “Alder Ridge Donations” and will go toward helping our seniors affected. Thank you for the continued support.