Riverside East, a retirement and assisted living community in Bothell, was recognized by the Village Concepts executive team with the Excellence in Customer Retention and Excellence in Staff Retention awards. Village Concepts presented the award at a corporate retreat at Suncadia Resort in Cle Elum, Wash. on Oct. 3-4.
“We’re thrilled that our staff at Riverside East was recognized for our tireless dedication to our beloved residents,” said Jennifer Bolton, executive director of Riverside East. “I’m honored to lead such a diligent and caring team, and I look forward to seeing our staff continue to provide a high quality of life for our seniors, as well as many more achievements for our community.”
The Excellence in Customer Retention award honors Village Concepts communities who have excelled in customer retention with a turnover at or below 25 percent. The Excellence in Staff Retention award recognizes Village Concepts communities who demonstrate workplace satisfaction and service excellence through positive leadership that nurtures commitment and quality of the front line employees of their communities.
Village Concepts is committed to improving the senior living industry at all 15 of its senior living communities, serving more than 1,400 residents throughout Puget Sound, the Olympic Peninsula and Central Washington. A third generation, family-owned business, Village Concepts is at the forefront of the industry with programs and facilities to offer the best care, including on-site physical and occupational therapists, individualized care programs designed for each resident and certified and licensed staff on-site 24 hours a day.
Pictured: Riverside East residents participate in a Wii bowling night with UW Bothell and Cascadia students.